SecureSend

SecureSend is freight theft prevention for the documents you send out every day. Rate confirmations, BOLs, carrier packets, and other sensitive paperwork get sent through SecureSend instead of plain email. Before anyone can open the document, they have to prove who they are with a government-issued ID. You get a verified record of exactly who looked at your rate con, when, and from where.

Why it exists

Freight theft and double-brokering scams almost always start the same way: a rate confirmation lands in the wrong hands. A scammer forwards it, impersonates the booked carrier, picks up the load, and disappears. By the time anyone notices, the trailer is gone.

SecureSend closes that gap. The document isn't actually delivered until the person opening it has been ID-verified against the name you sent it to. If a scammer intercepts the email, they can't open the file without standing in front of a camera with a real driver's license that matches.

How it works

You send. Choose a carrier or direct recipient, upload the rate con or document, enter the recipient details, and send. Optionally add notes or metadata.
They get a link. Recipients with an email address receive an automatic invite. Phone-only recipients can still be assigned, but you need to copy and share the generated access link.
They verify their ID. Before the document opens, they're prompted to capture a photo of a government-issued ID (driver's license, passport, etc.) and a quick selfie. The two are matched, and the name on the ID is checked against the name on the send.
They read the document. Once verified, the document opens in the browser. Downloads (where allowed) are watermarked with the verified name and email.
You see the audit trail. Every open, every ID check (pass or fail), every download, with timestamp and location, is recorded on the SecureSend detail page.

What it's good for

Rate confirmations. Know that the actual carrier representative opened it, not a forwarded copy in a scam shop.
Carrier packets and onboarding paperwork. Verify the person filling out W-9s and insurance forms is who they say they are.
BOLs and pickup numbers. Don't release pickup info to anyone whose ID doesn't match the booked driver or dispatcher.
Contracts and NDAs. Get a verified record of identity at the moment of signature.

Sending

Open SecureSend from the top navigation. (Visible if your plan includes it.)
Click New SecureSend.
Choose Carrier send to search for a carrier by name, DOT, or MC. SecureSend prepares the carrier, then lets you choose an existing carrier recipient or create one inline.
Choose Direct send to send to a recipient under your own organization without linking the SecureSend to a carrier.
Attach the document, enter the recipient's full legal name, add an email or phone number, and send.

The recipient's name is what their ID is matched against, so use the name on file with the carrier or broker, not a nickname.

Email recipients are invited automatically. If the recipient only has a phone number, SecureSend shows an access link after assignment; copy and share that link directly.

Receiving

Recipients don't need a TBR account. They click the link, get walked through the ID capture in their browser (works on phone or desktop with a webcam), and the document opens once verification passes. The whole flow takes under a minute.

What you see on the audit trail

Every SecureSend keeps a complete record:

Who opened the link, and whether ID verification passed or failed.
The verified name on the ID, the time, and the rough location.
Every download, share, and re-open.
Any failed verification attempts (useful flag if someone tried to open something they shouldn't have).

Revoking

You can revoke a SecureSend at any time. The link stops working immediately, even if it hasn't expired. Already-downloaded copies stay watermarked with the verified identity of whoever downloaded them.

Availability

SecureSend is a premium feature on higher-tier plans. See the pricing page for details, or contact us if you need to add it to your existing plan.